Last updated: September 2, 2026

Scope of this policy

Scent-Sational is the trading brand of Xiamen Scent-Sational Enterprises Co., Ltd. We are a B2B manufacturer and sourcing partner. This website is a product catalogue and inquiry channel; it does not operate a consumer checkout or accept payment for products directly through the website. The quotation, purchase order, and sales contract issued for your project govern pricing, specifications, delivery, inspection, cancellation, and any return or refund.

Samples and standard products

Please inspect samples and delivered goods promptly. If a product is damaged, defective, or materially different from the agreed specification, contact us as soon as possible and within any inspection or claims period stated in the applicable quotation or contract.

Custom and OEM products

Customized products are made to an approved brief, sample, artwork, or specification. After production has started, a cancellation or return is generally not possible unless the applicable contract says otherwise. If the goods do not meet the agreed specification, we will work with you on the remedy set out in the contract.

How to report a problem

  • Email bruce@holyhouseholding.com with your company name, purchase order or quotation number, product details, and a clear description of the issue.
  • Include photographs, packing details, and other reasonable evidence when the issue concerns damage, shortage, or a quality defect.
  • Keep the goods and packaging available until we confirm the next step.

Shipping damage or shortage

Report visible shipping damage or shortages to the carrier and to us promptly. We will help document the claim and coordinate with the carrier or logistics partner. Responsibility for freight, insurance, and claims will follow the agreed shipping terms for the order.

Approved returns and remedies

Do not send products back without written return instructions from us. When a return is approved, we will confirm the address, packaging, shipping responsibility, and deadline in writing. Depending on the facts and the applicable contract, an agreed remedy may include replacement, rework, credit, or refund. Refunds are made to the original paying party after the remedy is approved and any required inspection is complete.

Cancellations

A cancellation request must be sent in writing. We will confirm whether it is possible based on the production stage and any committed material, tooling, or shipping costs. A cancellation after production or procurement has begun may result in charges described in the quotation or contract.

Refund timing

Where a refund is agreed, the processing date and method will be confirmed in writing. Banks and payment providers may require additional time to show the funds in the original account.

Contact us

For a return, quality claim, or refund question, contact bruce@holyhouseholding.com. Our business address is 5th Floor, No. 288-3 Shangtang North Road, Xiang’an District, Xiamen, China 361101.